Troubleshooting the TiCu connector
Fixes for the messages you might see when using TiCu from Claude or ChatGPT.
Updated October 4, 2026
Most problems come down to something your TiCu account still needs. Your assistant usually says what's missing and gives you a link to fix it. Here's what each message means.
"Finish setting up TiCu first"
Your account hasn't finished setup, which includes your body profile and agreeing to AI processing. Finish setup, then ask again.
You'll also see this if you signed in with a different account from the one you use in the TiCu app, for example with Google in one place and Apple in the other. Remove TiCu from your assistant, add it again and sign in with your usual account.
"Try-on needs a face photo"
Add a face photo in the TiCu app or on the Photos page, then ask again.
"No gens left"
Each try-on uses one gen. Claim your free daily gen on the Credits page, or upgrade to TiCu Pro in the app, then ask again.
"A try-on is already in progress"
You can run one try-on at a time. Wait for the current one to finish, which usually takes about a minute, then start the next.
"Limit reached" or "try again in a moment"
Try-ons are limited to a few per minute, and free style tips have a daily limit that resets at midnight UTC. Wait a moment, or try again tomorrow. TiCu Pro has no daily limit on style tips.
The fit check needs more about you
TiCu checks fit against your body profile. If it only has your height and weight, it estimates the rest and the answer says so. For a more precise check, add your measurements on the Body & style profile page. Shoes need your shoe size.
TiCu checks the fit of tops, outerwear, pants, dresses, skirts and shoes. For other things, such as bags and accessories, there's no fit check.
An item can't be added from a link
Some stores block TiCu from reading their pages from a chat. Add the item on the Add item page or in the app instead: they can read more stores, and you can upload a photo there. A direct link to the product photo often works from the chat too.
Photos you upload to Claude can't be passed to TiCu, so add those in the app or on ticu.app.
Pictures don't show up
Pictures appear in the chat in apps that can show them: claude.ai, Claude Desktop, the Claude mobile apps and ChatGPT. Elsewhere, for example in Claude Code, the assistant gives you a link to see them on ticu.app instead.
The assistant doesn't use TiCu
Make sure TiCu is turned on for the chat. In Claude, that's the + button, then Connectors. It also helps to mention TiCu, for example "Use TiCu to show me my jackets".
Sign-in problems
If the assistant keeps asking you to sign in, or says it isn't authorized, remove TiCu from your assistant's connector settings, add it again and sign in.